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General

Q. How do I receive a free copy of my TransUnion Personal Credit report?
A.  Please refer to Consumer Disclosure section and there you will have two options to choose from to receive your file.

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Q. How do I add a Fraud Alert to my credit report?
A.  Please contact the Fraud Victim Assistance Department at 1-877-525-3823 to add a fraud warning to your credit report. For residents of Quebec, please contact 1-877-713-3393.

The statement requests that creditors viewing your report contact you before making a decision to extend credit based on the information in your credit report. The protective statement is applied to your credit file and remains for 6 years, however if any time you wish to have the statement removed, we require a written request with two pieces of acceptable identification to do so.

Please refer to our Fraud Victim Information.

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Q. How can I identify who some of the creditors are on my report so that I may contact them to cancel accounts?
A.  The creditor’s phone numbers are provided on the credit report. You may also contact the Consumer Relations Centre at 1-800-663-9980 if more information is required.

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Q. If I pay accounts, will they come off my credit report?
A.  If an account is paid and does not contain any adverse information, the account will remain on your file for twenty (20) years from the last date of activity. This information assists creditors to understand the type of credit you have managed successfully in the past. If you have paid an account that was not paid in agreement with the contract with the lender, this account will report for six (6) years from the date you became delinquent on the account.

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Q. Why are some of my accounts showing as joint, even after a divorce?
A.  The creditor is currently reporting the disputed information as a joint obligation. When co-signing for credit, you are equally responsible for repayment of that obligation. Unless you and the creditor agree to remove your name from the account, we will report these debts and subsequent credit information in the names shown on the contract or application. If the creditor agrees to release you from any obligation, please notify us immediately and we will re-investigate the account.

A divorce decree does not override an original contract with a creditor. Any credit history established jointly before a divorce can be reported under both names shown on a contract or an application. If you have notified the creditor(s) and they are willing to release you from your obligation, please notify us and we will re-investigate the account.

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Q. What is in my credit report?
A.  TransUnion credit reports may contain the following pieces of information:
  • Identifying information: consumer name, current and previous addresses, Social Insurance Number, telephone number, date of birth and current and previous employers
  • Credit history or trade lines: history of bill /debt payments to credit grantors (such as retail stores, banks, finance companies)
  • Public records: items that may affect credit worthiness such as judgments, bankruptcies and registered items
  • Inquires: a list of credit grantors and other parties authorized by the consumer and/or by law, which have received a consumer’s credit report
  • Other information, which could include banking information and/or collections
TransUnion credit reports DO NOT INCLUDE
  • Medical history
  • Major purchases paid in full with cash or cheques
  • Business accounts, unless you are personally liable for the debt
  • Race, creed, colour, ancestry, ethnicity or political affiliations
While TransUnion may furnish credit scores to its clients based on the information contained in an individual credit file, TransUnion does not maintain or update that information in the individual consumer’s credit files.

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Q. What is an inquiry?
A.  An inquiry is a notation on your TransUnion credit report showing that someone requested to utilize information contained in your credit report. Often, when you apply for credit, tenancy, employment or insurance, they request your consent to obtain a copy of your credit report to assist with their decision.

Once you enter into a relationship with an organization, they may also review your credit file to monitor your account. These inquiries are not disclosed to other organizations requesting your file and will report on your file for up to one year

Contact numbers are provided for each organization listed that has inquired on your file. If you do not recall authorizing their use of your information, please contact them to identify what authorization they obtained to access your information.

Finally, when you receive a copy of your personal credit file, a notation will be made to your file. Your inquiry to your own file will not be disclosed to other organizations receiving your information.

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Q. What are account review inquiries?
A.  After establishing a relationship with you, companies may periodically review your credit file for account renewals, limit increases and pre-approved offerings. Since these inquiries are for “account review” purposes only, they are not disclosed to any other companies viewing your credit file and have no impact on your credit rating. These inquiries are posted for your information.

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Q. Can you tell me what is on my report over the telephone?
A.  When you call into the Consumer Relations Centre, you will be asked a number of questions to authenticate your inquiry. If a customer of TransUnion (creditor) has accessed your file within the past 60 days and you have successfully authenticated yourself, we will review your file with you. Due to the confidential nature of credit information, we cannot disclose the contents of your credit report over the telephone if you have failed to answer our authentication questions or if your file has not been accessed within the 60 days prior. To further your request for a copy of your TransUnion Personal Credit Report, you may order by mail or view your report online by clicking here

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Q. Who can access my credit report?
A.  Provincial and federal laws outline the requirements for what organizations may access your personal credit information. Typically, when you establish a relationship with an organization, they will have you complete an application form that contains a consent statement advising you of how they will use your information. For example, they may inquire with the credit bureau to make a decision about your application and once you have established an account with them, they may report that information to the credit reporting agency and periodically review the status of your account.

TransUnion may only provide organizations with access to your information if they have a permissible purpose as defined by provincial consumer reporting legislation. These permissible purposes typically relate to an extension of credit, collection of a debt, employment, tenancy, insurance and the establishment of a business relationship between you and an organization.

Finally, you also have the right to access your credit report.

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Q. How do I build a good credit history?
A.  Establishing a good credit history takes time. If you have steady income and have used the same mailing address for at least one year, you may wish to apply for credit with a local business or department store or for a secured loan or credit card through a financial institution. Paying credit obligations on time will help you develop a good credit history and may enable you to obtain additional credit in the future.

When you apply for credit, you may wish to see if the company reports account information to a credit-reporting agency. Companies are not required to report account information but most do.

If you are declined credit, find out why. You may be have been declined for various reasons including your not having met with the creditors minimal income requirement or not having been at your current residence or job for the required amount of time. You can overcome these obstacles with time.

If you have problems establishing credit, you may wish to ask a person with established credit to co-sign an application for you. This allows the creditor to base the decision on both applicants’ credit histories. Please note that a signer and co-signer are equally responsible for repayment of the debt. Payment history on this type of debt may be reflected on both parties’ credit reports. Once timely payments have been made on the account, you may again wish to apply for individual credit.

Each creditor has different requirements for issuing credit. If you are declined credit, contact the creditor to determine the reason for the decline.

When filling out credit applications, it is important to use complete and accurate personal information.

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Q. Where do you get the personal information that is on my credit report?
A.  The personal information appearing in our credit-reporting system is generally reported to us by credit grantors or other institutions that are responsible for obtaining consumer consent to do so. However, it may also be obtained from other sources permitted by law, including public records, federal and provincial government offices and public registries, or collected directly from individual consumers in response to communications TransUnion has had with them. It is our policy to limit our collection of personal information to include only what is necessary to supply our clients with accurate and up-to-date information so they can make meaningful decisions about consumers. TransUnion periodically reviews the data in its credit-reporting system to ensure that it only contains information relevant to the services we provide.

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Q. How often should I check my credit report?
A.  You should review your credit report at least once a year to make sure the information is accurate. If you are planning important financial transactions over the next few months, you should order your report before doing so. This allows for enough time to contact TransUnion regarding any information that you feel needs to be amended or removed.

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Q. What do lenders look at when deciding whether or not to approve a loan or credit card?
A.  Typically, lenders want to see how you have managed your credit obligations in the past. This helps them determine whether or not they should approve your application for credit and the term of the credit extension. Example - a gold card vs. a platinum card.

A credit score based on your TransUnion credit report is one of several tools that lenders use when evaluating your application for credit. It provides a summary of how likely you are to repay a loan as agreed and based on how you have managed your credit obligations in the past. Lenders may also evaluate other information in their loan evaluation process. This may include information you provide on the credit application (income, length of time at current address and other banking relationships you may have).

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Q. What is a consumer-reporting agency or credit bureau and what does it do?
A.  Consumer reporting agencies serve both consumers and the business community by providing credit information and risk management tools to help businesses make credit decisions.

TransUnion, a consumer reporting agency, facilitates consumer transactions by providing consumer credit reports to its clients, which include banks, credit-card companies, finance companies and other institutions. By their nature, these consumer credit reports must include some personal information about consumers. Accordingly, TransUnion regularly collects, uses and discloses personal credit information of Canadian consumers. Credit grantors and other institutions provide TransUnion with factual information about how their customers pay their bills and other debts. Credit reporting agencies, such as TransUnion, compile and assemble this information, along with public record information, into a "file" for each consumer. In return, credit grantors and authorized institutions, pursuant to the applicable provincial consumer reporting legislation, are able to obtain credit reports about consumers.

TransUnion generates millions of credit reports every year to make credit buying fast, easy and safe for qualified applicants. The availability of these reports benefits both businesses and consumers. The credit reports allow our clients to make informed credit decisions and portfolio management decisions based on reliable information and consumers, in turn, benefit from rapid access to credit facilities in order to purchase cars, major appliances and other household items.

TransUnion also provides a suite of authentication services to assist its clients in identifying potentially fraudulent transactions. In the course of providing these services, TransUnion may use personal information contained in the credit reports to see if it matches the information that has been provided by an applicant, typically to credit granting institutions or merchants. While preventing fraud is in everybody’s best interest, these services may benefit consumers directly if someone is attempting to pose as a consumer by misappropriating the consumer’s identity and personal credit information.

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Q. What is Credit?
A.  Credit is the term used to describe a transaction in which a person receives merchandise, money or services for little or no money up front, but promises to pay an agreed upon amount of money, in an agreed upon amount of time in the future. Usually, the person or company that gives credit to a person charges a fee for providing this service.

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Q. What is a Credit Report?
A.  A credit report is one of the primary tools that credit grantors use to make fair and accurate decisions on whether or not to grant credit. It is a snapshot of your financial history.

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Q. How long does TransUnion keep my information on file?
A.  

TransUnion will maintain a record of positive credit information (i.e. accounts that were paid and have no negative history) for a period of twenty (20) years. This retention period benefits most consumers by recognizing their previous involvement with the credit granting industry, even when the consumer has limited or no current credit history.

INQUIRIES:

An inquiry by a business purchasing a service from TransUnion will be automatically removed from your file after six (6) years. However, account review inquiries will only report for one (1) year. The system will maintain a minimum of six (6) credit inquiries on your file.

ACCOUNTS WITH ADVERSE CREDIT HISTORY:

These accounts will automatically be removed from your file six (6) years after the date you defaulted on the account.

DEBTS SATISFIED THROUGH AN ORDERLY PAYMENT OF DEBT OR CREDIT COUNSELING PROGRAM:

All debts reported as included in the debt repayment program will be removed from your file two (2) years from the date the program was satisfied.

CONSUMER PROPOSAL:

The consumer proposal and all accounts reported as satisfied through the proposal will be removed from your file three (3) years from the date you satisfied the proposal.

BANKRUPTCY:

TransUnion maintains this information on your file for the maximum length of time permitted by provincial credit reporting legislation. When a bankruptcy is removed from your file, all accounts reported as included in that bankruptcy will also be removed from your file. For a single bankruptcy, TransUnion maintains this information as follows:

  • BC, YK, NWT, NU, AB, SK, MB, NS- six (6) years from the date of discharge
  • ON, PQ, NB, PEI & NL- seven (7) years from the date of discharge If the consumer declares bankruptcy on more than one occasion, each bankruptcy will report on file for fourteen (14) years from the date of discharge of each bankruptcy

JUDGEMENTS:

TransUnion maintains this information on your file for the maximum length of time permitted by provincial credit reporting legislation TransUnion maintains this information as follows:

  • BC, YK, NWT, NU, AB, SK, MB, NS- six (6) years from the date of judgement
  • ON, PQ, NB, & NL- seven (7) years from the date of judgement
  • PEI- ten (10) years from the date of judgement

COLLECTIONS:

These accounts will automatically be removed from your file six (6) years after the date you defaulted on the account with the original creditor.

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